Your appointment is very important to us and we have reserved time especially for you! We require a minimum of 24 hours to place cancellations and make reservation changes. Cancellations made less than 24 hours before the appointment time and “no shows” will result in a full charge for the session with no refund or credit for the future session. Gift cards, packages, and special offers are all nonrefundable.
Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Same Day Cancellation or Appointment Change
If you need to change the time of your appointment the same day as your appointment you will receive a $25 charge.